Medical Questionnaires


Shipping

1. How can I check the status of my order?

There are 2 options to do that:

  • to contact our support team Contact Us
  • to check the status from the web site Account

Your bonus, the status of your recent order, the dispatch date and the approximate day of the delivery can be checked in your account section To enter into your account section you are to insert the order number, your e-mail address and the verification code (the digits in the box next to the "Verification code" field).

In case your order was sent by a Courier Service, the tracking number can also be obtained from the same page.


2. Can my order be delayed at customs?

If this happen, you'll be informed. They ask the recipient to come and give a permission to examine the parcel. After that you should receive your products. If you have any problems with getting your order, please let us know and we will try to resolve the problem.



Business Opportunities

1. Want to become our supplier and offer new products?

We will be glad to consider your proposal. Please send the details to our email address. Please, be informed that the products we will add should comply with the quality requirements and should come with the quality certificates.

Please be informed that we require a valid prescription for your order. You should fax it to +44-20-35190209 or send a scan copy to the email contact@west-sup.com Please be advised that in case you don't provide a valid prescription within a three-day period your order will not be processed.




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Testimonial
Shirley
Hi! I just thought that I would let you know that your team is doing a great job. My order safely arrived as mentioned and within the promised time frame. Keep up the good work...more
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Disclaimer
The site is provided on an "as is", "as available" basis and we specifically disclaim warranties of any kind, either expressed or implied, including but not limited to warranties of title or implied warranties of merchantability or fitness for a particular purpose. no oral advice or written information given by us nor our affiliates, nor any of our officers, directors, employees, agents, providers, merchants, sponsors, licensors, or the like, shall create a warranty.